We are a collective of experienced tech entrepreneurs and business operators with successful exits looking to help other entrepreneurs scale their business to new heights and shortcut the ups and downs that we faced.
Get StartedWhether you’re acquiring a business, scaling one you already own, or looking to modernize your operations, CXP helps you unlock efficiency, improve customer experience, and build systems that scale.
From process audits to AI automation to custom builds, we deliver practical, tech-enabled solutions to help your business scale smarter.
Identify bottlenecks, design better processes, and build a smarter path to scale based on what actually works.
Upgrade your tech stack to improve customer experience and operational efficiency using best-in-class tools.
We implement and customize leading automation tools, or build tailored systems when off-the-shelf solutions don’t cut it.
Our approach leads to sustainable success. Proof is in our collective experience. Here are some highlights:
Grew a start up from 0 to 100M+ USD revenue business
Identified opportunities to reduce SG&A costs by up to 30% and outlined redesign requirements for the client to achieve cost-reduction opportunities
Helped turn a negative cashflow business to a profitable business with 25%+ EBITDA margin
Successfully completed multiple marketing product events which generated over 150 registered customer prospects yielding a 25% post-event lead gen pipeline opportunity
Conducted a strategic business review and diagnostic for an underperforming division including their back-office functions. Through a review of existing industry practices, benchmarking, financial analysis management workshops identified a target of 10-15% in business improvements resulting in over 40% cost savings
Developed a sales toolkit and playbook, which was distributed to over 3000 senior leaders nationally, resulting in over 100 sold engagements and over $25m in lead generation, with a conversion rate of over 65%
Built and launched the operations team, including sourcing, recruiting, training, and onboarding efforts - leading a team of over 50 employees in Canada and the US.
Built a 24/7 global operations team that partnered with over 1,500 retailers in North America
Launched an in-app GenAI tool that increased member engagement by 2X and reduced team workload by 30%
Secured $4.4M co-investment from the Innovation Digital Superclusters Initiative program to be used for product development
Led the transformation away from a monolithic system to a new platform using 100+ microservices
Successfully integrated an offshore team of 50 team members while maintaining quality and company culture.
Launched customer support chat powered by GenAI to help its growing customer support needs, resulting in 80%+ of support questions being answered instantly without human involvement
Built an automated native and social media ad platform that drove $10M+ annual revenue
Led and scaled software engineering team from 2 to 140+ team members
Launched consumer facing GenAI lead gen and knowledge management platform for a Tier 1 automotive OEM brand - a first of its kind globally
Delivered 60% cost saving for a tech development team by successfully transitioning development resources from nearshore to offshore
Built packaging production system that reduced error rates by 18% through assembled team of offshore developers
Connect with our experts to get a tailored solution for your business.
